Bio Fibre Solutions ("we", "us", or "our") is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard the personal data you provide to us through our website.
1. Data Controller
For the purpose of the UK General Data Protection Regulation (UK GDPR), the data controller is Bio Fibre Solutions, with a registered office at [Placeholder: 123 Green Lane, London, UK, SW1A 0AA].
2. Information We Collect
We may collect and process the following data about you:
- Information you give us: This includes details you provide when filling out forms on our website, such as the wholesale inquiry form. This may include your name, company name, email address, and phone number.
- Information we collect automatically: When you visit our website, we may automatically collect technical information, including your IP address, browser type, and information about your visit (like pages viewed). This is primarily done through cookies.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide you with the information, products, and services that you request from us.
- To fulfill our obligations arising from any contracts entered into between you and us.
- To improve our website and ensure that content is presented in the most effective manner.
- For internal record keeping and business administration.
4. Legal Basis for Processing
Our legal basis for collecting and using your personal information will depend on the information concerned and the context in which we collect it. We will normally collect personal information from you only:
- Where we need the personal information to perform a contract with you (e.g., to process a wholesale order).
- Where the processing is in our legitimate interests and not overridden by your rights.
- Where we have your consent to do so.
5. Data Sharing
We do not sell your personal data. We may share your information with trusted third parties who assist us in operating our website and conducting our business, such as:
- Form handling services (e.g., Formspree) to process your contact inquiries.
- Shipping and logistics partners to deliver your orders.
- IT and system administration service providers.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
6. Your Data Protection Rights
Under UK data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal information.
- Your right to rectification - You have the right to ask us to rectify information you think is inaccurate.
- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
- Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
To exercise any of these rights, please contact us at [Placeholder: privacy@biofibresolutions.co.uk].
7. Data Security & Retention
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.
8. Changes to Our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates.
9. How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [Placeholder: privacy@biofibresolutions.co.uk]. You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.